I mentioned a while back my issue at the grocery store - when the girl at the Service Desk told me I had to buy 2 items to get the sale price. The day after I sent an email to customer service, I got a phone call. The lady I talked to was really nice. No, they haven't changed the sale policy, and I did not have to buy 2 to get the sale price. She said she had already let the store manager there know so they can cover it with their people. Hopefully, it won't be an issue for anyone else in the future.
And, she credited my account with 500 Fuel Points, which is 50¢ off per gallon. Every little bit helps, right? Especially with the cost of gas these days. And I never spend enough to save that much. Occasionally, with the added points from surveys, I get up to 30¢ off per gallon - and we think that's pretty good. This month, with the bonus, we can actually save 70¢ off per gallon.
All I was really asking for was my missing 50¢ - and that the store employees understand how the sales work so they don't give other people the wrong information too. But saving a bit extra on gas is nice, too.
Showing posts with label GOOD customer service. Show all posts
Showing posts with label GOOD customer service. Show all posts
Tuesday, February 21, 2017
I Don't Always Steal Cereal...
...but when I do, I take it back.
A few weeks ago, I bought a couple boxes of granola. At least I thought I had bought some granola, until I wanted to open a box and have some for breakfast. And then I could not find that granola anywhere. I checked the shelf I normally put cereal on; I checked the top shelf where I store the extra cereal when I have too much for the regular shelf; and then I checked again. Then I checked my van, just in case I had somehow left a bag in there. And I checked again. No granola. It just was not in my house.
I started wondering if I had actually bought the granola, or maybe I just thought about buying it and then decided against it. Then I dug out my receipt and checked. Yep, I definitely bought granola.
So I called the store - even though it had been almost two weeks - just to see if perhaps they kept a record of any items left behind at the registers. Nope, no record. They keep things for about a week and then put them back. But, Kyle said that wasn't a problem, and they'd be happy to replace my two boxes of granola. So I wrote his name on the top of my receipt, and finally got back to the store about a week later. They were indeed happy to give me two new boxes of granola to replace the two I couldn't find. No questions asked.
I took my new boxes home and placed them in my cabinet. Then a few days later I moved some oatmeal boxes - and found my original boxes of granola behind them.
Which means next time I was out, I took those replacement boxes back to the store. The lady behind the customer service desk just smiled.
A few weeks ago, I bought a couple boxes of granola. At least I thought I had bought some granola, until I wanted to open a box and have some for breakfast. And then I could not find that granola anywhere. I checked the shelf I normally put cereal on; I checked the top shelf where I store the extra cereal when I have too much for the regular shelf; and then I checked again. Then I checked my van, just in case I had somehow left a bag in there. And I checked again. No granola. It just was not in my house.
I started wondering if I had actually bought the granola, or maybe I just thought about buying it and then decided against it. Then I dug out my receipt and checked. Yep, I definitely bought granola.
So I called the store - even though it had been almost two weeks - just to see if perhaps they kept a record of any items left behind at the registers. Nope, no record. They keep things for about a week and then put them back. But, Kyle said that wasn't a problem, and they'd be happy to replace my two boxes of granola. So I wrote his name on the top of my receipt, and finally got back to the store about a week later. They were indeed happy to give me two new boxes of granola to replace the two I couldn't find. No questions asked.
I took my new boxes home and placed them in my cabinet. Then a few days later I moved some oatmeal boxes - and found my original boxes of granola behind them.
Which means next time I was out, I took those replacement boxes back to the store. The lady behind the customer service desk just smiled.
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