Thursday, July 12, 2018

When You Really Need the Survey Link

I went to the grocery store today. I've been putting it off as long as possible because I just got back from Camp Outreach on the 1st - and there is enough shopping leading up to and during Camp that I just don't want to do it again until I absolutely have to. But sometimes you just need food in the house, so I loaded digital coupons to my account, made my list, and went to my local Pay-Less grocery store. (Not that we actually didn't have food in the house; we just needed some of the basics like eggs and bread and lettuce. We could probably eat for several months, just maybe not exactly what we might want.)

Sometimes my receipts include a link to fill out a survey. I don't always do them, and often they're a bit annoying, asking me why I didn't rate my visit as Highly Satisfactory. I guess they got tired of me saying that it was just an ordinary shopping trip - nothing to get all excited about but nothing to complain about either - because I haven't gotten a survey link in a while.

Today I was really hoping for one. Though I wouldn't have rated them Highly Satisfactory today, either...

I bought a 32 oz. carton of Simple Truth plain yogurt today. The sign said the yogurt was on sale 2/$5.00 or $2.50 each, and there was the additional digital coupon for 50¢ off, which I could have used 5 times in that transaction, but I only needed the one carton. When I checked my receipt after checkout, the yogurt had rung up for $5.79. I found the yogurt in the ad while waiting at the service desk, and wondered if perhaps I had grabbed the wrong type of yogurt - Greek as opposed to regular. When Alise (the young lady at the service desk) came to help me, I told her that I thought maybe I'd just grabbed the wrong kind, but she glanced at the ad, told me that it was the right yogurt, but I had to buy 2 of them to get the sale price.

Ummm, since when?

I told her that No, it has never worked that way; I can buy any quantity and get the sale price - unless it's a special sale where it is specifically advertised that way. I went back to the department and took a picture of the shelf tag stating that the sale price was 2/$5.00 or $2.50 each.


Alise still insisted that I had to buy 2 to get the sale price. I really only needed one, but I told her to go ahead and ring up two - better to pay $5.00 for 2 cartons than $5.79 for only 1 - and I would go back and grab the second one before leaving the store. I also told her I wanted to be sure I could use the second 50¢ coupon that I would have had taken off if I'd bought both together. So, she rang it up and gave me 79¢ cents back. When I questioned the amount - $5.00 for 2 cartons of yogurt minus $1.00 in coupons should equal $4.00. So, since I paid $5.29 - $5.79 minus 50¢ - for the original carton, the difference should have been $1.29 NOT 79¢. When I questioned it, she printed out the adjustment receipt - $5.29 credit, 2 cartons of yogurt at $2.50 each, minus a 50¢ coupon - equals 79¢. Which seems to work, but I actually lost 50¢ somewhere in there... 

Now, perhaps the store has recently changed things so that we actually do have to buy things in the quantities advertised, but I haven't seen anything letting me know of this change. Alise said that she's worked at this store for over a year, AND she had asked a fellow employee, who also said that I should have had to buy 2 to get the sale price. What she couldn't tell me was WHEN this became effective. If the sales really do work this way now, I'd really like to know. Otherwise, somebody needs to let the employees know that just because something is advertised as 2/$5.00 (or 10/$10), doesn't mean we have to buy in those exact quantities - unless otherwise specified. There are some sales that work that way, but those are always clearly marked.

Also, when I went to grab my 2nd carton of yogurt, I realized that YES, I had grabbed the wrong type - the Greek yogurt was in the wrong place right behind the sign. The Greek yogurt was on sale for $5.79. The regular yogurt was on sale for $2.50 per carton. So, I put the Greek yogurt in its place and pulled 2 of the regular, from the back of the case, since that is what I paid for.

And I sent an email to Kroger customer service.